Job Description
We are looking for a motivated and detail-oriented Part-Time Technical Support Specialist to join the Apex Innovations team. If you are based in Louisville, OH and are looking for a flexible, direct-hire opportunity with a modern company culture, we want to hear from you.
As a part of our growing team, you will play a crucial role in maintaining our operational efficiency and ensuring our clients receive top-tier support. This is a direct hire position offering competitive hourly pay, flexible scheduling, and the stability of a full-time role.
Why Join Us?
- Direct Hire Opportunity: No temp agencies, just a direct path to employment.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Modern Environment: Work in a collaborative, tech-forward setting in Ohio.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to internal and external clients.
- Manage and maintain accurate records of client interactions and technical issues in our CRM system.
- Assist in the deployment and configuration of hardware and software solutions.
- Communicate complex technical concepts to non-technical users in a clear, professional manner.
- Monitor system performance and proactively identify potential issues before they escalate.
- Collaborate with the full-time engineering team to optimize workflow processes.
- Conduct routine system audits and inventory checks to ensure data integrity.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Previous experience in technical support, customer service, or help desk roles is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Strong problem-solving skills and the ability to troubleshoot common hardware and software errors.
- Excellent verbal and written communication skills.
- Must be reliable, punctual, and able to work independently.
- Basic understanding of networking concepts (LAN, WAN, Wi-Fi) is highly desirable.