Job Description
Are you looking for a rewarding part-time opportunity in the vibrant tech scene of Austin, TX? Austin Digital Systems is seeking a highly organized and tech-savvy Technical Support Specialist to join our growing team. In this role, you will play a crucial role in ensuring our clients' technical needs are met efficiently while enjoying a flexible work-life balance. We value curiosity, patience, and a proactive approach to problem-solving.
If you are ready to leverage your technical skills in a dynamic environment, we want to hear from you.
If you are ready to leverage your technical skills in a dynamic environment, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via email, chat, and phone.
- Diagnose and troubleshoot hardware and software issues to ensure seamless system operations.
- Manage and update customer ticketing systems and technical documentation.
- Collaborate with the development team to identify and resolve complex technical bugs.
- Conduct regular system maintenance and perform software updates.
- Assist in training junior staff on support procedures and tools.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- 1-2 years of experience in technical support or IT help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote/hybrid setting.
- Proficiency in using remote desktop tools and ticketing software.