Job Description
Join our dynamic team at TechSolutions Indy and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. As a cornerstone of our operations, you'll gain hands-on experience in cutting-edge IT environments while contributing to innovative solutions. Enjoy comprehensive training, career development opportunities, and a collaborative culture that values fresh perspectives. Our Indianapolis headquarters offers modern facilities, competitive benefits, and a supportive atmosphere where your growth is prioritized.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity setup and basic security protocols
- Document technical issues and resolutions in service management systems
- Collaborate with senior engineers on complex problem resolution
- Conduct user training on new technologies and systems
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows OS, networking fundamentals, and hardware components
- Strong problem-solving abilities and customer service orientation
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ certification a plus
- Willingness to learn new technologies through training