Job Description
Launch your tech career with Denver's fastest-growing IT firm! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. As a key player in our client success operations, you'll gain hands-on experience in cutting-edge technologies while supporting Fortune 500 companies. Our comprehensive training program and mentorship opportunities ensure rapid career growth for dedicated professionals. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical solutions in our knowledge base and ticketing system
- Collaborate with senior engineers on complex troubleshooting projects
- Conduct user training sessions on new technologies and best practices
- Monitor system performance and implement preventive maintenance
- Assist in cybersecurity awareness initiatives and policy enforcement
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Customer service experience with conflict resolution skills
- CompTIA A+ or equivalent certification preferred
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Ability to learn new technologies quickly through self-study
- Strong written and verbal communication abilities
- Valid driver's license for occasional client site visits