Job Description
Are you a tech-savvy professional looking for a flexible career path? Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team in Long Beach, CA. We are looking for individuals who want to make an immediate impact while enjoying a healthy work-life balance.
In this role, you will provide essential IT support to our diverse client base, ensuring seamless technology operations. Whether you are troubleshooting hardware issues or optimizing software workflows, your expertise will be the backbone of our client success.
Why Join Us?
- Immediate Start: Onboarding begins ASAP for the right candidate.
- Flexible Schedule: Tailor your hours to fit your lifestyle.
- Competitive Pay: Earn between $20.00 and $25.00 per hour.
- Professional Growth: Opportunity to expand your technical skillset.
Take the next step in your career today by applying for this exciting part-time opportunity in Long Beach.
Responsibilities
- Diagnose and resolve complex technical hardware and software issues for end-users in a timely manner.
- Provide remote and on-site technical support, including password resets, device configuration, and network troubleshooting.
- Maintain accurate and detailed records of all technical support tickets and interactions using our CRM system.
- Assist with the installation, configuration, and maintenance of computer peripherals, printers, and network equipment.
- Collaborate with the senior IT team to implement software updates and security patches.
- Conduct basic training sessions for staff regarding new technology tools and best practices.
- Monitor inventory levels of IT supplies and request replenishments as needed.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- 1-2 years of proven experience in a technical support or helpdesk role.
- Proficiency in Windows, macOS, and Linux operating systems.
- Strong knowledge of Microsoft Office Suite and troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively within a part-time schedule.
- Valid driver’s license and reliable transportation for occasional off-site visits.