Job Description
Join TechNOLA Solutions as a Part-Time IT Support Specialist and become part of New Orleans' thriving tech ecosystem! We're seeking tech-savvy professionals to provide exceptional IT services while enjoying the city's vibrant culture. This role offers visa sponsorship for qualified international candidates, making it your gateway to work in the USA. Enjoy flexible hours, collaborative environment, and opportunities to grow your career in one of America's most dynamic cities.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve technical issues across Windows/macOS environments
- Manage user accounts, permissions, and access control systems
- Implement cybersecurity best practices and data protection protocols
- Assist with cloud service integrations (AWS, Azure, Google Workspace)
- Document technical processes and maintain IT knowledge base
- Collaborate with cross-functional teams on system upgrades
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Proficiency with Windows 10/11, macOS, and network troubleshooting
- Strong knowledge of cloud platforms and cybersecurity fundamentals
- Excellent communication skills and customer service orientation
- Ability to work independently with minimal supervision
- Valid work authorization or eligibility for visa sponsorship