Job Description
About the Role:
We are seeking a dedicated and proactive Part-Time Technical Support Specialist to join our dynamic team in London. In this role, you will be the first point of contact for our clients, providing exceptional technical assistance and troubleshooting to ensure seamless operations. We value flexibility and are looking for someone who can thrive in a fast-paced environment.
Why Join Us?
- Flexible working hours (20-25 hours per week)
- Competitive salary within a dynamic tech environment
- Opportunities for professional development
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network issues for internal staff and external clients.
- Log and track all support tickets in our CRM system, ensuring timely resolution.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with the IT team to identify trends and improve service delivery.
Qualifications
- Minimum of 1-2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS) and remote access tools.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a part-time capacity.
- Relevant certifications (CompTIA A+, ITIL) are a plus.