Job Description
Are you seeking a flexible, rewarding career opportunity in Baltimore? Baltimore Digital Services is looking for a dedicated Part-Time Remote Support Specialist to join our growing team. In this pivotal role, you will serve as the first point of contact for our valued clients, ensuring seamless technical support and exceptional customer service.
We pride ourselves on a modern, inclusive work culture that values flexibility and professional growth. This is an excellent opportunity for individuals looking to balance work with personal commitments while building a robust resume in the tech industry.
Why Join Us?
- Flexible part-time schedule to accommodate your lifestyle.
- Competitive hourly pay with performance-based bonuses.
- Comprehensive remote work setup provided.
- Opportunities for professional development and skill enhancement.
Responsibilities
- Provide professional, friendly, and efficient customer support via email, phone, and live chat.
- Troubleshoot and resolve technical issues related to our software and hardware systems.
- Document all customer interactions, inquiries, and resolutions accurately in the CRM system.
- Collaborate with the engineering team to identify recurring issues and suggest improvements.
- Conduct basic training sessions for new clients on our platform features.
- Monitor system performance and escalate critical technical alerts to senior management.
- Maintain a deep understanding of our product roadmap to provide up-to-date information to clients.
Qualifications
- High school diploma or GED required; Associate degree in a related field is a plus.
- Proven experience in customer service or technical support (remote experience preferred).
- Excellent verbal and written communication skills with a keen attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Strong problem-solving abilities and the capacity to work independently.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to adapt quickly to new software tools and changing processes.