Job Description
We are seeking a dedicated Part-Time Remote Support Specialist to join our dynamic team based in the UK. While our headquarters are located in London, this is a fully remote position designed for flexibility. We are looking for individuals interested in jobs part time in Dallas, TX or similar remote roles who want to contribute to a world-class support team.
In this role, you will provide technical assistance to our clients, ensuring high satisfaction and efficient problem resolution. If you are looking for a part-time opportunity that allows you to work from home while supporting a global clientele, we want to hear from you.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Troubleshoot hardware and software issues for clients via chat and email.
- Manage Customer Tickets: Log and track all support interactions using our CRM system to ensure a seamless user experience.
- Remote Troubleshooting: Diagnose and resolve connectivity and software conflicts for clients working from Dallas, TX, and the UK.
- Documentation: Maintain accurate records of technical issues, solutions, and customer feedback.
- Customer Communication: Communicate technical concepts clearly to non-technical users in a friendly and professional tone.
- Collaboration: Work closely with the engineering team to escalate complex bugs and suggest feature improvements.
Qualifications
- Experience: 1-2 years of experience in technical support, customer service, or IT helpdesk.
- Education: High school diploma or equivalent; Associate degree in IT or related field preferred.
- Technical Skills: Proficient in Windows and macOS operating systems; knowledge of VPNs, remote desktop tools, and cloud services.
- Communication: Excellent written and verbal communication skills with a strong command of English.
- Availability: Must be able to work part-time hours (e.g., 20-25 hours per week) with flexibility for peak periods.
- Tools: Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) is a plus.