Job Description
Immediate Start: Part-Time Jobs in Minneapolis MN & Ohio
Join a leading forward-thinking team as a Part-Time Remote Customer Support Specialist. We are seeking motivated professionals to join our expanding network, offering immediate start opportunities for candidates in Minneapolis, MN, and supporting remote applicants across Ohio and the broader United States. This is a fantastic opportunity to earn a competitive hourly wage while enjoying the flexibility of a part-time schedule.
Why Apply?
- Immediate Start: Onboarding begins within 48 hours of selection.
- Flexible Schedule: Choose the hours that fit your lifestyle.
- Remote-First Culture: Work from the comfort of your home office.
- Competitive Pay: $20.00 - $25.00 per hour based on experience.
At Horizon Tech Solutions, we pride ourselves on delivering exceptional service to our clients. We are looking for individuals who are articulate, patient, and ready to hit the ground running. Whether you are in Minneapolis or Ohio, if you have a reliable internet connection and a passion for helping others, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and escalate tickets to senior management when necessary.
- Accurately document all customer interactions and account information in our CRM system.
- Provide product and service information to assist customers in making informed decisions.
- Collaborate with the internal team to ensure consistent service quality and process improvements.
- Maintain a high level of product knowledge to answer technical questions confidently.
- Adhere to company policies and performance metrics, including call handling time and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in using computers and navigating web-based applications.
- Reliable high-speed internet connection and a quiet home workspace.
- Ability to work independently with minimal supervision.
- Must be available to work a part-time schedule, including some evenings and weekends.