Job Description
Welcome to Horizon Support Services, a leader in customer experience management. We are currently seeking a dedicated Part-Time Remote Customer Support Specialist to join our dynamic team in Austin, Texas. This is an excellent opportunity for individuals seeking flexible work schedules, competitive pay, and the chance to make a real impact.
As a key member of our support team, you will serve as the primary point of contact for our clients, ensuring their needs are met with efficiency and empathy. We offer a modern, remote-first culture that values work-life balance and professional development.
Responsibilities
- Manage high volumes of incoming customer inquiries via email, live chat, and phone with a focus on speed and accuracy.
- Resolve technical issues and troubleshoot account problems by guiding customers through step-by-step solutions.
- Update and maintain accurate customer records in our CRM database to ensure data integrity.
- Collaborate with the internal quality assurance team to refine support scripts and processes.
- Document all interactions and resolutions to contribute to our knowledge base.
Qualifications
- High school diploma or equivalent; Associate’s degree or Bachelor’s degree preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong written and verbal communication skills with a focus on clarity and professionalism.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Self-motivated and able to work independently in a remote work environment.