Job Description
Join Baltimore Connect Solutions as a Part-Time Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. We're seeking dedicated professionals to represent our brand while supporting customers across the Baltimore metro area and beyond. This flexible opportunity offers competitive pay and a supportive virtual environment.
Our ideal candidate thrives in remote settings, excels at problem-solving, and values customer satisfaction above all. With a commitment to work-life balance, this position provides 20-25 hours/week with no weekend requirements. Enjoy the benefits of remote work while making a tangible impact in our growing team.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Resolve technical issues and product questions efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with internal teams to escalate complex issues
- Meet and exceed monthly performance metrics
- Participate in ongoing product training sessions
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or support experience
- Proficiency with remote collaboration tools (Slack, Zoom, etc.)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection
- Must be available 20-25 hours/week during business hours