Job Description
Join our dynamic team as a Part-Time Remote Customer Support Specialist in Miami, FL! We're seeking a tech-savvy professional to deliver exceptional service to our global client base. This direct hire opportunity offers flexible hours and the chance to work with innovative technology while making a real impact. Enjoy competitive compensation, professional development resources, and a supportive remote work environment. Perfect for multitaskers who thrive in fast-paced digital settings!
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document cases accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams to improve service workflows
- Maintain product knowledge through continuous training modules
- Analyze customer feedback to identify service enhancement opportunities
- Support QA initiatives by participating in service audits
- Adhere to SLA metrics and response time benchmarks
Qualifications
- 2+ years customer support experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with customer-centric approach
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification
- Type 40+ WPM with 98% accuracy