Job Description
Join our dynamic team as a Part-Time Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. Frontier Solutions Group is seeking a tech-savvy and empathetic professional to support our growing client base in Colorado Springs and beyond. Enjoy flexible scheduling, competitive pay, and the opportunity to grow with a forward-thinking company. This direct-hire position offers stability and remote work benefits while making a tangible impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with professionalism and efficiency
- Document support interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify trends in customer feedback to contribute to product improvements
- Adhere to company protocols while maintaining a customer-centric approach
- Provide on-demand support during scheduled shifts (20-25 hours/week)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficient with CRM platforms (Salesforce, Zendesk) and collaboration tools
- Strong written and verbal communication skills with clear articulation
- Ability to multitask and prioritize in a fast-paced remote environment
- Reliable high-speed internet and quiet home workspace
- Must reside in Colorado Springs metropolitan area