Job Description
Join our dynamic team as a Part-Time Remote Customer Specialist! We're urgently seeking enthusiastic professionals in Raleigh, NC to deliver exceptional customer experiences from home. Enjoy competitive pay, flexible scheduling, and full benefits including health insurance and retirement plans. Perfect for students, parents, or career-changers seeking work-life balance. No commute required – just reliable internet and a passion for helping others.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with support teams to resolve complex cases
- Meet weekly performance metrics for quality and productivity
- Participate in ongoing product training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work independently in remote environment
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends
- Background check and drug screen required