Job Description
Are you looking for a rewarding career with immediate start opportunities?
Apex Logistics Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our growing team in Mesa, AZ. We pride ourselves on delivering top-tier logistics and support services, and we need driven individuals to help us maintain our high standards.
In this role, you will be the first point of contact for our clients, ensuring smooth operations during our peak hours. We offer a comprehensive benefits package, competitive pay, and a stable work environment.
Why Join Us?
- Immediate Hiring: Start working within days.
- Competitive Pay: $18 - $24/hr based on experience.
- Shift Benefits: Shift differential for night work.
- Comprehensive Benefits: Health, dental, and vision insurance.
Don't miss this chance to advance your career in a dynamic industry. Apply now!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues and complaints efficiently while maintaining a professional tone.
- Process orders, returns, and exchanges accurately in the company database.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies, safety protocols, and compliance regulations.
- Document customer interactions and feedback for quality assurance.
- Maintain a clean and organized workspace to ensure productivity.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or logistics preferred.
- Must be available to work night shifts, weekends, and holidays as required.
- Strong verbal and written communication skills.
- Proficiency with computer systems and MS Office Suite.
- Ability to work independently with minimal supervision.
- Basic problem-solving and conflict resolution skills.