Job Description
We are urgently hiring reliable and motivated individuals to join our team in Los Angeles, CA. If you are looking for a night shift job with an immediate start, this is your chance to join a premier customer support and logistics provider. We offer competitive pay, comprehensive benefits, and a supportive work environment.
As a Night Shift Representative, you will play a critical role in ensuring our clients receive top-tier support during evening hours. This position is perfect for candidates seeking stability, career growth, and a shift that fits their lifestyle.
Responsibilities
- Manage high-volume inbound and outbound customer calls during evening hours, providing accurate and friendly solutions.
- Resolve customer inquiries and complaints efficiently while maintaining a high level of professionalism and empathy.
- Process orders, returns, and data entry accurately to ensure inventory and customer records are up to date.
- Monitor system alerts and perform routine maintenance checks on warehouse or office equipment.
- Collaborate with day-shift teams to ensure a seamless handover of critical information.
- Adhere to all safety protocols and company policies to maintain a secure work environment.
- Document customer interactions in the CRM system with precision and attention to detail.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Must be available to work night shifts (e.g., 6:00 PM to 3:00 AM) and weekends as needed.
- Previous experience in customer service, call centers, or logistics is highly valued.
- Strong computer literacy with proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Excellent written and verbal communication skills in English.
- Ability to work independently and make sound decisions in a fast-paced environment.
- Reliable transportation is required for shift work.