Job Description
Join our dynamic team at Nexus Global Solutions as a Part-Time Remote Customer Specialist! We're seeking energetic professionals in Atlanta to deliver exceptional service while enjoying flexible remote work. Perfect for students, career changers, or those seeking supplemental income. Immediate start available with competitive compensation and growth opportunities. Apply today and become part of Atlanta's thriving remote workforce!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues for SaaS products using troubleshooting protocols
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain customer satisfaction scores above 95%
- Participate in bi-weekly virtual team meetings
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service or technical support experience
- Proficient with CRM software (Salesforce, Zendesk)
- Strong written/verbal communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available 20-30 hours/week with flexible scheduling