Job Description
Are you looking for a rewarding career with flexible hours?
We are currently urgently hiring dedicated Night Shift Customer Service Representatives to join our elite operations team in New York, NY. If you thrive in a fast-paced environment and want to work during the hours that suit your lifestyle, this is your opportunity to shine.
At Apex Support Solutions, we pride ourselves on delivering world-class support to our clients 24/7. As a Night Shift Representative, you will play a critical role in maintaining our high service standards while enjoying a consistent schedule. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for advancement.
Why Join Us?
- Competitive hourly rate ($22 - $28/hr).
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Professional development and career growth opportunities.
- A supportive team culture that values work-life balance.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming calls, emails, and chats from customers with professionalism and empathy.
- Resolve Issues: Troubleshoot and resolve customer complaints or technical issues efficiently within company guidelines.
- Documentation: Accurately log all customer interactions, feedback, and resolutions into the CRM database.
- Quality Assurance: Maintain a high standard of service quality (CSAT scores) during night operations.
- Collaboration: Coordinate with day-shift teams to ensure seamless transitions and information continuity.
- Upselling: Identify opportunities to cross-sell products or services that meet customer needs.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service, call center, or support roles.
- Communication: Excellent verbal and written communication skills with a clear, professional telephone manner.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk).
- Schedule: Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Soft Skills: Strong problem-solving abilities and the ability to remain calm under pressure.