Job Description
Are you a dedicated professional looking for a flexible work-life balance? Houston Tech Solutions is seeking a Part-Time Customer Service Representative to join our dynamic team. We value our employees and offer a supportive environment where you can grow your career.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. If you have a passion for helping others and thrive in a fast-paced setting, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve product and service issues by clarifying the customer's request, determining the cause of the issue, and selecting the best solution.
- Document all customer interactions and transactions in our CRM system accurately.
- Collaborate with team members to improve service processes and customer satisfaction.
- Assist with administrative tasks and data entry as needed.
- Identify and assess customers' needs to achieve satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Must be self-motivated and able to work independently.