Job Description
We are seeking a motivated Part-Time Junior Technical Support Specialist to join our growing IT team in Indianapolis. If you are looking for an immediate start with flexible hours and a dynamic work environment, this is the perfect opportunity for you. You will be the first point of contact for our clients, helping to resolve technical issues and ensure our systems run smoothly.
Why Join Us?
- Immediate Start: Begin your career journey with us as soon as this week.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Growth Potential: Clear pathways for advancement within the IT department.
- Competitive Pay: Earn $20-$25/hour based on experience.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to internal staff and external clients.
- Diagnose and troubleshoot hardware and software issues, including printers, networks, and operating systems.
- Document all technical interactions and resolutions in our helpdesk ticketing system.
- Assist in the installation, configuration, and maintenance of office hardware and software.
- Communicate complex technical concepts to non-technical users in a clear and professional manner.
- Collaborate with senior engineers to escalate complex issues and improve support processes.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of computer hardware, operating systems (Windows/Mac), and network connectivity.
- Strong customer service skills with the ability to remain calm and patient under pressure.
- Excellent written and verbal communication skills.
- Must be available for at least 15-25 hours per week.
- Ability to work independently and manage time effectively in a remote or hybrid setting.