Job Description
Join our dynamic team at TechSolve Solutions as a Part-Time IT Support Specialist in Lincoln, NE. We're seeking tech-savvy professionals with exceptional problem-solving skills to deliver outstanding IT services. Visa sponsorship available for qualified international candidates. Enjoy flexible hours while working with cutting-edge technologies in a collaborative environment. Perfect for students, career-changers, or those seeking supplemental income with growth potential.
Responsibilities
- Provide remote and on-site technical support for hardware/software systems
- Troubleshoot network connectivity, security protocols, and cloud infrastructure
- Manage user accounts, permissions, and system access controls
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity monitoring and incident response
- Collaborate with team on system upgrades and maintenance projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent technical certification
- 2+ years experience in IT support/helpdesk environments
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills for network, hardware, and software issues
- Valid work authorization requiring sponsorship (H-1B/OPT/etc.)
- Excellent communication skills and customer service orientation
- CompTIA A+/Network+ or equivalent certification preferred
- Ability to work flexible hours including some evenings/weekends