Job Description
Apex Digital Solutions is seeking a dedicated and detail-oriented Part-Time IT Support Specialist to join our dynamic team in Wichita, Kansas. In this direct hire position, you will play a crucial role in maintaining our internal technology infrastructure and providing exceptional service to our employees. If you are looking for a flexible role with a growing company that values technical expertise and customer service, we want to hear from you.
Why Join Us?
- Flexible part-time schedule (20-30 hours per week).
- Direct hire opportunity with full benefits eligibility.
- Opportunity to work in a modern, collaborative office environment.
- Competitive hourly rate based on experience.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist users with connectivity problems, email configurations, and device setup.
- Document technical issues and resolutions in the ticketing system accurately and efficiently.
- Maintain a clean and organized IT workspace and inventory system.
- Collaborate with the Senior IT Manager to implement new software patches and security updates.
- Answer incoming support calls and emails in a timely and professional manner.
Qualifications:
- High school diploma or equivalent required; Associate’s degree in Information Technology or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks effectively.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Must be available for some evenings or weekends as needed.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist users with connectivity problems, email configurations, and device setup.
- Document technical issues and resolutions in the ticketing system accurately and efficiently.
- Maintain a clean and organized IT workspace and inventory system.
- Collaborate with the Senior IT Manager to implement new software patches and security updates.
- Answer incoming support calls and emails in a timely and professional manner.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Information Technology or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks effectively.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Must be available for some evenings or weekends as needed.