Job Description
Join our dynamic Honolulu team as a Part-Time IT Support Specialist with full visa sponsorship available! We're seeking a tech-savvy professional to provide exceptional remote and on-site technical support to our diverse client base. This flexible role (20-25 hrs/week) offers competitive compensation and the opportunity to work with cutting-edge technologies while enjoying Hawaii's vibrant culture.
About Us: Pacific Tech Solutions is a leading IT services provider committed to innovation and inclusivity. We proudly support international talent and offer comprehensive visa sponsorship for qualified candidates.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access in cloud environments
- Install, configure, and maintain IT infrastructure including servers and workstations
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement cybersecurity best practices and data protection protocols
Qualifications
- 2+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification (preferred)
- Strong knowledge of cloud platforms (AWS/Azure/GCP) and SaaS applications
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk)
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Valid US work authorization (visa sponsorship available for qualified candidates)