Job Description
Are you looking for a flexible career opportunity in El Paso? El Paso Digital Solutions is seeking a detail-oriented and tech-savvy Part-Time IT Support Specialist to join our growing team. We pride ourselves on delivering exceptional technical support and innovative solutions to our clients, and we are looking for someone who is passionate about technology and customer service.
As a Part-Time IT Support Specialist, you will play a crucial role in maintaining our office infrastructure and assisting employees with their technical needs. This is a fantastic opportunity for students, retirees, or professionals seeking work-life balance in a dynamic environment.
Why Join Us?
- Flexible Scheduling: Choose hours that fit your lifestyle.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Work Environment: Collaborate with a supportive team in a state-of-the-art facility.
- Professional Growth: Gain valuable experience in IT support and networking.
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist with network connectivity and basic server maintenance tasks.
- Maintain accurate records of helpdesk tickets and resolve issues within SLA guidelines.
- Conduct regular equipment audits and inventory management.
- Collaborate with the IT team to implement new software and security updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a part-time capacity.
- Reliable internet access for remote support duties (if applicable).