Job Description
Join InnovateTech Solutions as a Part-Time IT Support Specialist and become part of Austin's thriving tech ecosystem! We're seeking a skilled professional to deliver exceptional technical support while enjoying flexible hours and competitive compensation. This role includes visa sponsorship for qualified international candidates passionate about technology and customer service.
As a key member of our dynamic IT team, you'll maintain our cutting-edge infrastructure while supporting diverse stakeholders. Our Austin headquarters offers a collaborative environment with modern amenities and opportunities for professional growth. This is your chance to advance your career in one of America's most innovative cities.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access controls
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and implement security protocols
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- Proficiency in Windows OS, Active Directory, and cloud services
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ or similar certification required
- Strong troubleshooting and problem-solving abilities
- Excellent communication skills in English
- Eligibility for US work visa sponsorship (H-1B/OPT)