Job Description
We are currently seeking a motivated and detail-oriented Part-Time IT Support Specialist to join our growing team in Richmond, Virginia. As an Urgently Hiring position, we need someone ready to hit the ground running and provide top-tier technical assistance to our employees. This is an excellent opportunity for a tech-savvy individual looking for flexible hours in a dynamic environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $25.00)
- Flexible scheduling for work-life balance
- Opportunity for growth within the IT department
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Assist with the setup, configuration, and troubleshooting of desktop computers, laptops, and mobile devices.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Conduct regular software updates and patch management for end-user devices.
- Collaborate with the senior IT team to resolve complex network connectivity issues.
- Help train new staff members on standard office software and equipment usage.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.
- Must be available for occasional on-site support and overtime during peak periods.