Job Description
We are seeking a dedicated and detail-oriented Part-Time IT Support Specialist to join our growing team in Albuquerque, New Mexico. In this role, you will be the first point of contact for our employees, providing top-tier technical support and troubleshooting to ensure seamless daily operations. If you are passionate about technology and enjoy helping others, we want to hear from you.
Why Join Us?
• Competitive hourly rate
• Flexible schedule (perfect for work-life balance)
• Professional growth opportunities
• Supportive and collaborative work environment
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Troubleshoot and resolve end-user problems efficiently and effectively.
- Assist with the installation, configuration, and maintenance of computer peripherals and mobile devices.
- Manage and prioritize incoming helpdesk tickets to ensure timely resolution.
- Conduct basic training sessions for employees on new software applications and office equipment.
- Maintain accurate records of support interactions and system changes.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Must be self-motivated and able to work independently.