Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Virginia Beach. If you thrive in a fast-paced environment and enjoy helping others solve problems, we want to hear from you.
In this role, you will serve as the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. We offer a flexible schedule, competitive pay, and a collaborative work culture focused on growth and success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues or service requests with minimal supervision.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the wider team to improve service processes and customer satisfaction scores.
- Identify trends in customer feedback and communicate suggestions for improvement to management.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively within a part-time capacity.