Job Description
Are you seeking a flexible opportunity in Colorado Springs, CO? Apex Talent Solutions is currently urgently hiring dedicated Part-Time Customer Support Specialists. We pride ourselves on delivering exceptional service and are looking for individuals who are eager to grow their careers in a supportive environment.
In this role, you will be the face of our brand, ensuring our clients receive top-tier assistance. If you are a self-starter with a knack for problem-solving, we want to hear from you immediately. Join a team that values your time and invests in your future.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat.
- Resolve complex issues efficiently while maintaining a high customer satisfaction rating.
- Accurately update and maintain customer records in our CRM database.
- Collaborate with team leads to improve service processes and protocols.
- Provide product training and guidance to new clients as needed.
- Assist with administrative tasks including data entry and reporting.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced, deadline-driven environment.
- Strong problem-solving and critical thinking abilities.
- Must be available to work flexible hours, including weekends.