Job Description
Are you ready to kickstart your career with flexible hours and immediate growth opportunities?
We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Charlotte, NC. In this role, you will be the friendly voice of our brand, ensuring our clients receive top-tier service and support.
Whether you are looking for a side hustle or a stepping stone into the corporate world, this position offers a competitive hourly rate and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex customer issues and escalations with patience and expertise.
- Update customer records and track interactions using our CRM database.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify trends in customer feedback and suggest process improvements.
- Assist in onboarding new team members as needed.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Able to work a flexible schedule, including evenings and weekends.
- Strong problem-solving abilities and a positive attitude.