Job Description
Join the Horizon Customer Solutions team as a Part-Time Customer Support Specialist. We are seeking driven individuals to provide exceptional service to our clients in the Columbus area. Enjoy the flexibility of part-time work while building a rewarding career in a dynamic industry. We offer a supportive environment, competitive pay, and opportunities for professional growth.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex issues efficiently while maintaining a high satisfaction rating.
- Update customer records and track case progress in our CRM system.
- Collaborate with team leads to improve service protocols.
- Maintain a professional and positive demeanor in all interactions.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or sales is preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software.
- Ability to work flexible shifts, including weekends.