Job Description
Join our dynamic team at Louisville Community Services and enjoy flexible work hours without needing a college degree! We're seeking motivated individuals to provide exceptional customer support while maintaining a healthy work-life balance. Perfect for students, parents, or anyone seeking adaptable scheduling. Full training provided, with opportunities for advancement based on performance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while documenting interactions in our CRM system
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics for response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Maintain accurate records of customer interactions and feedback
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn new systems
- Ability to work independently while collaborating in a team environment
- Flexible availability including evenings and weekends as needed
- Positive attitude and commitment to excellent customer service
- Previous customer service experience preferred but not mandatory