Job Description
We are currently seeking a motivated and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Long Beach, North Carolina. This is a direct hire opportunity, meaning you will be joining our core staff with the benefits of long-term employment.
In this role, you will serve as the first point of contact for our clients, ensuring they receive top-tier service and support. We pride ourselves on a collaborative environment where your contributions directly impact our success. If you are looking for a flexible schedule without sacrificing professional growth, this is the perfect role for you.
Why Join Us?
- Direct hire status with competitive benefits.
- Flexible part-time hours designed to fit your lifestyle.
- Opportunity for growth within a supportive team.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve technical issues and troubleshoot problems to ensure high customer satisfaction.
- Document all customer interactions and issue resolutions in our CRM system.
- Collaborate with the product team to identify recurring issues and suggest improvements.
- Maintain a positive and professional demeanor at all times, representing our brand values.
- Process orders, returns, and exchanges accurately and efficiently.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Must be available to work a set schedule, including weekends or evenings if required.