Job Description
Are you a natural problem-solver with a passion for helping others? Apex Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Detroit, Michigan.
We are looking for an individual who thrives in a fast-paced environment and can communicate complex solutions simply. As a part of our team, you will play a crucial role in ensuring our clients have a seamless experience with our services.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly pay.
- Opportunities for growth within the organization.
Apply today to take the next step in your career with us.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve technical issues or product questions with patience and accuracy.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the sales and product teams to relay customer insights.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Reliable internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.