Job Description
Join our dynamic team at KC Retail Solutions and become the face of our brand! We're seeking a passionate Part-Time Customer Support Specialist to deliver exceptional service to our growing client base in the Kansas City metro area. This flexible role offers 20-25 hours per week with competitive pay and opportunities for growth. If you thrive in fast-paced environments and love helping people, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and logistics teams to resolve complex issues
- Update CRM systems with customer interactions and feedback
- Assist with inventory management and product knowledge training
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in retail or tech
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational skills
- Positive attitude with a customer-first mindset