Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Louisville, KY. If you are looking for a flexible schedule that offers professional growth and a supportive environment, this is the opportunity for you.
As a key member of our team, you will be responsible for delivering exceptional service to our clients, resolving technical inquiries, and ensuring their satisfaction with our products and services.
Key Benefits
- Flexible working hours to accommodate your lifestyle.
- Competitive hourly wage ($18 - $22/hr).
- Remote or hybrid work options available.
- Professional development and training opportunities.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat.
- Diagnose and troubleshoot technical issues with our software solutions.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the engineering team to escalate complex bugs or feature requests.
- Provide product training and guidance to new and existing users.
- Monitor customer feedback to identify areas for service improvement.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support or technical assistance is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work independently with minimal supervision.