Job Description
Join our diverse team at Global Horizons Inc. as a Part-Time Customer Success Specialist! We're seeking multilingual professionals to provide exceptional support to our international clientele. Enjoy flexible hours (20-25 hrs/week), inclusive workplace culture, and opportunities for professional growth. Perfect for immigrants, expats, and bilingual individuals seeking meaningful part-time work in Saint Paul's vibrant downtown.
Why Work With Us?
• Comprehensive training program
• Health benefits for part-time staff
• Professional development stipend
• Paid time off
Responsibilities
- Deliver multilingual customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot product issues
- Build relationships with international clients through proactive communication
- Collaborate with cross-functional teams to improve service quality
- Document interactions and maintain accurate client records
- Participate in monthly cultural competency training
- Support marketing campaigns targeting diverse communities
Qualifications
- Fluent in English plus at least one other language (Spanish, Somali, Hmong, or Mandarin preferred)
- Previous customer service experience required
- Valid work authorization for the United States
- Strong problem-solving and conflict resolution skills
- Proficient with CRM software and digital communication tools
- Ability to work independently and manage time effectively
- Adaptable mindset with cultural sensitivity
- Availability for weekend shifts (1-2 days/month)