Job Description
Join our innovative team at Pacific Edge Solutions as a Part-Time Customer Success Specialist in sunny San Diego! We're seeking a dynamic professional to enhance client relationships and drive growth in our fast-paced tech environment. Enjoy competitive compensation, flexible scheduling, and opportunities for professional development. Direct hire position with immediate start!
As a key member of our client experience team, you'll directly impact customer satisfaction and retention through proactive engagement and problem-solving. Our collaborative culture values work-life balance while delivering exceptional service to enterprise clients across California.
Responsibilities
- Manage and nurture client portfolios through regular check-ins and relationship-building activities
- Identify growth opportunities and upsell solutions to existing clients
- Resolve client inquiries and technical issues with speed and empathy
- Collaborate with sales and product teams to deliver seamless client experiences
- Analyze client feedback to improve service offerings and processes
- Prepare detailed reports on client health metrics and satisfaction trends
- Maintain accurate documentation of client interactions and solutions
Qualifications
- Associate degree or equivalent experience in business, communications, or related field
- 1+ years customer success, account management, or client relations experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently while collaborating cross-functionally
- Flexible availability including evenings and weekends (20-25 hours/week)