Job Description
Join our dynamic team immediately! Indianapolis Business Solutions is seeking a motivated Customer Service Representative to join our growing operations. This is an urgent opportunity to start your career without delays in a fast-paced, supportive environment. We offer competitive compensation, comprehensive benefits, and rapid onboarding to get you working day one. If you're ready to make an immediate impact and grow professionally, apply now!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to improve service
- Meet/exceed performance metrics for resolution times
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software and MS Office
- Ability to multitask in fast-paced settings
- Problem-solving and conflict resolution abilities
- High school diploma or equivalent required