Job Description
Join our dynamic team at Nexus Solutions Group, a leader in innovative customer experience solutions. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our clients in Boston's thriving tech sector. This role offers flexible scheduling and the opportunity to grow with a forward-thinking company committed to professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- 1+ years of customer service experience in a tech or SaaS environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High school diploma or equivalent; college degree preferred