Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base in Pennsylvania. This flexible role offers competitive pay, growth opportunities, and a supportive environment where your skills shine. If you're ready to make a difference while maintaining work-life balance, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet monthly performance metrics for customer satisfaction and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask and prioritize effectively
- Strong problem-solving abilities with attention to detail
- Must be available 20-25 hours/week with flexible scheduling