Job Description
Join our dynamic team at Global Solutions Inc. and kickstart your career with an immediate part-time opportunity! We're seeking passionate individuals to deliver exceptional customer experiences in our San Antonio office. Enjoy flexible hours, competitive pay, and a supportive work environment where your contributions make a real impact. Perfect for students, career changers, or those seeking supplemental income. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, order discrepancies, and product concerns
- Update customer records and maintain accurate documentation
- Collaborate with support team to escalate complex cases
- Meet performance metrics including response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed