Job Description
Join our team in Albuquerque and enjoy the financial stability of weekly paychecks! We're urgently hiring motivated individuals for our full-time Customer Service Representative position. This is your chance to work with a supportive team in a dynamic environment while receiving consistent compensation every week. Don't miss this immediate opportunity to advance your career in the heart of New Mexico.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to deliver seamless service
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Proactively identify process improvement opportunities
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with MS Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Albuquerque location
- Must pass background check and drug screening