Job Description
Join our dynamic team as an Entry-Level Customer Specialist and launch your career in Charlotte's thriving business district! We're urgently seeking motivated individuals with no prior experience to deliver exceptional client experiences. This direct-hire role offers comprehensive training, competitive benefits, and rapid advancement opportunities. If you're a people person with a passion for problem-solving, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in our client management database
- Collaborate with senior specialists to resolve complex cases
- Contribute to team goals by maintaining high customer satisfaction metrics
- Participate in ongoing skills workshops and product training sessions
- Identify upsell opportunities to enhance client experience
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn in a fast-paced environment
- Ability to work flexible hours including occasional weekends
- Valid US work authorization