Job Description
Join our dynamic team at Phoenix Innovations Group and kickstart your career with immediate part-time opportunities in Phoenix, AZ! We're seeking enthusiastic professionals to deliver exceptional customer experiences while supporting our growing tech solutions portfolio. This role offers flexible hours and rapid onboarding—perfect for students, career changers, or those seeking supplemental income. Enjoy a collaborative environment with competitive pay and opportunities for growth within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with technical teams to resolve complex customer issues
- Maintain accurate customer records and documentation
- Identify upsell opportunities and promote new service offerings
- Participate in weekly training sessions to enhance product knowledge
- Support marketing initiatives by gathering customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong verbal/written communication skills in English
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting skills
- Flexibility to work evenings/weekends as needed
- Positive attitude with problem-solving mindset