Job Description
We are urgently hiring for Entry-Level Customer Service Representatives in Raleigh, North Carolina. This is a Direct Hire position, meaning you will be hired directly by our client—no agencies, no temp agencies. We are looking for motivated individuals who are eager to start a career in a supportive, professional environment.
As a Customer Service Representative, you will be the first point of contact for our valued clients. We provide comprehensive training and a clear career path for those ready to grow. If you have a positive attitude and strong communication skills, we want to hear from you.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Process orders, returns, and service requests accurately using internal CRM software.
- Identify customer needs and provide accurate information about products and services.
- Collaborate with team leads to resolve complex issues and escalations.
- Document all customer interactions and feedback in our database.
- Maintain a clean and organized workspace to ensure efficient workflow.
Qualifications
- High School Diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Self-motivated with a strong desire to learn and grow.
- Reliable transportation and availability for standard business hours.