Job Description
Immediate opening for Part-Time Customer Service Specialist in Tampa! Join our dynamic team and make an impact with flexible hours. We're seeking enthusiastic professionals to deliver exceptional customer experiences while working 25-30 hours weekly. Perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment. Start your new role immediately—apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process returns efficiently
- Update customer records in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and time management
- Positive attitude and resilience in fast-paced settings
- Reliable transportation to our Tampa office