Job Description
Join Coastal Connect Solutions, a leading customer experience innovator, and launch your career immediately! We're seeking passionate Part-Time Customer Service Specialists to join our dynamic Long Beach team. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service escalations efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Participate in ongoing training programs to enhance product knowledge
- Identify upsell opportunities and contribute to team performance metrics
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Available to work evenings/weekends as needed