Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist in Fort Worth! We're seeking energetic individuals to deliver exceptional experiences to our growing client base. This role offers flexible scheduling and the opportunity to develop valuable skills in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture. Apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Process transactions and maintain accurate client records
- Collaborate with team members to achieve departmental targets
- Utilize CRM systems to document interactions and track progress
- Participate in ongoing training to enhance product knowledge
- Support marketing initiatives during peak seasons
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Strong verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and basic tech tools
- Problem-solving mindset with attention to detail
- Positive attitude and team-oriented approach
- Must pass background check and drug screening